See Also: T-Qual Software
OPERATIONAL ASSESSMENTS OF PATIENT FINANCIAL SERVICES OPERATIONS, PHYSICIAN OFFICES AND SKILLED NURSING HOMES
Wolfskill and Associates uses a three-pronged approach during their operational assessment engagements.
- Sample accounts to establish timeliness and quality for each process step
- Document current revenue cycle flow from scheduling through account resolution
- Survey customer satisfaction with current processes
The engagement is then concluded with narrative and visual presentations of data and findings.
REVENUE CYCLE REDESIGN
- Visioning & Discovery
- Interdisciplinary team approach
- Creation of ideal process and organizational structure
- Identification of implementation tasks
- Project Management
EDUCATION
- Activity-based training
- "Train the trainer" approach for renewable education resources
- Customization of materials
- Conducting of post-learning assessments
MANAGEMENT ASSISTANCE
- Process redesign project management
- Interim PFS management
- Systems conversion management
- Aged receivables collection management
- Central office consolidation management
- Outsourcing evaluations management
BENCHMARKING USING T-QUAL: ACCOUNTS RECEIVABLE BENCHMARKING SYSTEM
- Measurement of processing timeliness and quality using a sample of accounts
- Produce graphic results instantly
- Ongoing QA program through quarterly reviews
- Excellent "before" and "after" tool for monitoring system conversion success
DETAILED REVENUE AUDITS
- Random selection of charges
- Tracing of charges from order › clinical system › patient accounting system › billing system › payer
- Identifies charging issues and opportunities for improvement