News and Information
Pre-Service, Time of Service and Post Service Account Edit and Work Flow Management Tool Now Available
We are pleased to announce that we are working with DaVincian Technologies of Austin, Texas to bring the ultimate in account and process controls to revenue cycle management for our clients. This software solution is a bolt-on technology which is fully customized to your work flows and processes. Using push technology, accounts cannot fall through the cracks but are routed appropriately throughout the revenue cycle. Edits are real time, flexible and ensure timely and accurate account processing. This is more than just a bill editor-it is a work flow manager. Contact Sandy at swolfskill@cs.com for more information or to schedule a web-based demo.
Special Rate Announced for new T-Qual Installations
From August 1 through December 31, 2004, Wolfskill & Associates is offering special rates on T-Qual baseline benchmarks and software installation. For more information, contact Sandy at swolfskill@cs.com to reserve your benchmarking and installation time slots.
Operational Assessment and Revenue Redesign Produces Initial Results
Based on the findings from our comprehensive operational assessment report, this client was able to reduce days in A/R to 48 while in the process of completing the overall redesign of the revenue cycle. With staff selection and training only a few weeks off, this client is looking forward to even more improvements, especially in the area of bad debt and self pay collections as the new process is implemented.
Access Assessment and Staffing Analysis Completed
We recently completed a comprehensive assessment of the patient scheduling and access process at a large mid-western community hospital. Included in the assessment was an analysis of staffing needs based on current processes, as well as a recommended staffing based on best practice processing. Detailed recommendations gave this client a starting point to prioritize issues and improve workflow within the department.
T-Qual Assessment Identified Financial Counseling Opportunities
A T-Qual analysis of approximately 800 patient accounts identified a significant discrepancy between perceptions concerning financial counseling and actual, documented results. After the assessment was completed, senior leadership within this patient access department revamped the entire financial counseling portion of the department, resulting in significant improvements in cash collections.
Physician Clinic Work
A large Midwestern physician clinic organization contracted with us for an operational assessment of their revenue cycle operations. The work flows and recommendations are being used to improve operations and increase the bottom line of this organization.
HFMA E-Learning Opportunity
During the past several months, Sandy has had the pleasure of working with HFMA writers and editors, providing background information for the new E-Learning series being developed for patient access personnel. Watch the HFMA website (www.hfma.org) for the release of this exciting training tool.